Privacy Policy

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Welcome to Opele. We provide an AI-powered platform designed to help businesses and individuals manage and streamline their insurance policies and claims processes ("you"). To deliver our services, we collect certain data when you access our platform, whether through https://www.opele.io ("Site") or the Opele application (the "Platform"). This Privacy and Cookies Policy (the "Privacy Policy") explains how we collect, use, and protect your data. By using our services, you agree to this Privacy Policy.

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(A) Unless otherwise defined, terms in this Privacy Policy hold the same meaning as in our Terms & Conditions.

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(B) This Privacy Policy was last updated on January 1, 2025 and may be revised periodically. The latest version will always be available on our Site. Substantial changes will be communicated at least 30 days prior to taking effect. Your continued use of our services after these changes indicates acceptance. If you do not agree, please discontinue use of the services.

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(C) We process your data in accordance with applicable laws and regulations, including the General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act ("CCPA").

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(D) This Privacy Policy pertains only to data handled by Opele and does not cover third-party services linked to or integrated with our platform.

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(E) We do not knowingly collect information from individuals under the age of 18. If you are under 18, do not use our services or submit data. If we discover underage data collection, we will delete it promptly.

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(F) By accessing our services, you accept this Privacy Policy.

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1. Who processes your personal data?

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1.1 Your data is processed by Opele Inc. (the "Controller", "we", "us").

1.2 For inquiries regarding data management, contact us at support@opele.io.

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2. What personal data do we collect?

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2.1 Personal Data
We may collect your name, email address, payment details, and other identifying information provided voluntarily when using our services.

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2.2 Technical Information
Automatically collected data may include IP addresses, browser types, device information, website activity, and log data.

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2.3 Cookies

2.3.1 What are cookies?
Cookies are small text files stored on your device when you access our Site.

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2.3.2 How do we use cookies?

Functional cookies: Enable login and save preferences.
Security cookies: Help detect fraudulent activity.
Analytical cookies (with consent): Track browsing behavior to improve services.
Marketing cookies (with consent): Support targeted advertising and retargeting.

2.3.3 Managing Cookies
You can accept or refuse cookies via browser settings.

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3. Why do we process your data, and what is the legal basis?

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3.1 Service Delivery

Account creation and management.
Service updates and notifications.
Responding to queries and providing demos.
Contractual necessity under GDPR Article 6 (1) (b).

3.2 Marketing

If you opt into newsletters or marketing, we may use your email address.
Legal basis: Consent under GDPR Article 6 (1) (a) or legitimate interest (Article 6 (1) (f)).

3.3 Service Improvement

We use technical data to enhance user experience and security.
Legal basis: Legitimate interest under GDPR Article 6 (1) (f).

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4. Who has access to your personal data?

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4.1 Internal access is limited to authorized personnel at Opele.

4.2 External subprocessors may handle technical data with appropriate safeguards in place. A list of subprocessors is available at https://www.opele.io/subprocessors.

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5. International Data Transfers

We may transfer data to service providers outside the EU/EEA. Transfers will occur only if adequate safeguards are in place, such as EU Standard Contractual Clauses or equivalently secure measures.

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6. Data Retention

We retain personal data only as long as necessary for the purposes it was collected or as legally required.

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7. Your Rights

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7.1 Access - Request details on the data we process about you.
7.2 Rectification - Correct inaccurate data.
7.3 Erasure - Request deletion of your data.
7.4 Restriction - Limit how we process your data.
7.5 Data Portability - Receive a copy of your data in a structured format.
7.6 Exercising Rights - Contact support@opele.io to make a request.

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8. Security Measures

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We employ encryption, firewalls, and secure access controls to protect your data. In the event of a breach, we will notify you promptly.

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Notice for California Residents (CCPA)

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California residents have rights to access, delete, and restrict processing of their data under the CCPA. Opele does not sell personal data. To exercise your rights, contact support@opele.io.

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